Restaurant Operations Consulting That Actually Works

16+ years helping restaurant operators build profitable, sustainable operations. From compliance audits to staff training systems – we deliver the operational foundation your restaurant needs to thrive.

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Common Operational Challenges

Restaurant owners face the multiple operational hurdles. Here's what we hear most often in our initial consultations:

  • Inconsistent service quality between different shifts
  • Failed health inspections or compliance violations
  • High staff turnover eating into profits
  • Food costs spiraling out of control
  • Lack of standardized training procedures
  • Operational chaos when owner isn't present

Sound familiar?

These are solvable problems with the right operational systems, coaching and training in place.

How We Do It: Three Proven Packages

Whether you need a quick assessment or complete transformation, there is a package designed to meet your restaurant where it is and take it where it needs to go.

Pulse Check Package
"Get Back to Basics"
Starting at $899
2 Week Deliverable

What's Included:

  • 1 Full operational day visit -from Open to Close
  • Complete evaluation of operations, menu & services
  • Back-of-house (BOH) assessment
  • Front-of-house (FOH) evaluation
  • 1 Follow-up consultation call
  • Quick wins checklist for immediate improvements
Deliverable: Complete action report with actionable recommendations ranked by priority and impact.
Most Popular
Systems & Training Package
"Operational Consistency"
Starting at $2,500
3-4 Week Deliverable

What's Included:

  • Comprehensive audits: food, service, brand perception
  • SOP building (5 must-have operational procedures)
  • Custom checklists for daily operations
  • 1 Intensive training session with your team
  • Review of menu costings & inventory systems
  • Hospitality playbook templates for reference
Perfect for: Restaurants ready to implement systems that ensure consistency whether you're there or not.
Full Optimization Package
"Kick Start My Brand"
Starting at $5,000
90 Day Deliverable

What's Included:

  • Everything from Systems & Training Package
  • Advanced menu optimization
  • Comprehensive staff training programs
  • Performance tracking system implementation
  • Weekly coaching calls for ongoing support
  • 90-day Implementation support
Best for: Restaurant owners serious about building a scalable, profitable operation that runs like clockwork.

Add-On & Custom Services

Need something specific? These standalone services can be added to any package or purchased individually to address your immediate needs.

Mystery Shopper Report
Starting at $250
Uncover what really happens when you're not there. Professional mystery shopper evaluates your service, food quality, cleanliness, and overall customer experience. Get detailed feedback on staff performance and operational gaps.
Food Cost Audit
Starting at $300
Comprehensive analysis of your food costs, portion control, waste management, and supplier relationships. Identify where money is being lost and get actionable strategies to improve your bottom line.
Food Safety & Compliance Check
Starting at $250
Thorough evaluation of your food safety protocols, storage procedures, and compliance standards. Ensure you're ready for health inspections and protect your business from violations.
Menu Pricing Analysis
Starting at $300
Strategic review of your menu pricing against food costs, labor, and market positioning. Identify underpriced items and opportunities to increase margins without losing customers.
Community Partnership Outreach
Starting at $400
Design and execute targeted local campaigns — from custom flyers, partnership pitches, and event collaboration — building brand loyalty through real relationships driven by local visibility.

Where Passion Meets Process

Service Standards & Customer Experience

We will help you build service systems that make every guest experience consistent, memorable, and true to your brand – no matter who's on shift. Together, we'll define clear procedures for greetings, order accuracy, issue resolution, and recovery – then train your team to deliver them with confidence.

The result?

A hospitality culture that's measurable, repeatable, and deeply felt by every guest who walks through your doors.

Food Safety & Compliance Management

We will implement food safety systems that protect your guests, your team, and your reputation – while giving you peace of mind before every inspection. Together, we'll design compliance procedures that fit your operation, from HACCP implementation and temperature monitoring to cleaning schedules and staff certification tracking.

The result?

A kitchen that runs clean, confident, and compliant – where safety isn't just a checklist, it's part of your culture.

Staff Training & Development Systems

We create service systems that make every guest experience consistent, memorable, and true to your brand – no matter who's on shift. Together, we define clear procedures for greetings, order accuracy, issue resolution, and recovery, and train your team to deliver them with confidence.

The result?

A hospitality culture that's measurable, repeatable, and deeply felt by every guest who walks through your doors.

Ready to Build Better Restaurant Operations?

Schedule a free 30-minute consultation to discuss your operational challenges and see how our proven systems can help your restaurant run more efficiently and profitably.

Book Your Free Discovery Call Now

About Amalia Rivas

I'm an independent restaurant operations consultant with 16+ years of experience helping restaurants build consistent, profitable operations. Unlike large consulting firms, I work directly with you to understand your unique business challenges and operational needs.

I've worked with many restaurants across different segments - from quick service to family entertainment establishments - helping teams achieve consistent operations, pass compliance audits, and reduce staff turnover.

My approach is practical and results-focused. I don't just provide recommendations - I work alongside your team to implement systems and train your staff. Every restaurant is different, and cookie-cutter solutions don't work.

Let's Talk About Your Operations

Start working ON your business not IN your business! Let's discuss how proper systems can transform your restaurant's performance.

Book Your Free 30-Minute Discovery Call

Email: hgenehelp@gmail.com

Phone: (226) 280-0147

Based in: Niagara Falls, ON (Available for remote consultations nationwide)

Initial 30-minute consultation is complimentary - No sales pressure, just valuable insights